Welcome to {{store_name}}. Sleepy Eyes Dual Comfort mattresses carry 7 years limited warranty against manufacturing defects in workmanship and material (excluding covers and handles, if present) where Sleepy Eyes will repair or replace your mattress.

To avail the warranty

Retain this warranty card, brand tags on purchase and the purchase invoice, which is provided online (soft copy)

Sleepy Eyes limited warranty covers the following under normal intended use conditions:

-Mattress shrinkage, deformity or sagging of more than one (1) inch -Undulations on the mattress surface or splits in the foam material

The warranty does NOT cover the items such as, but not limited to:

-Normal softening / sagging that is less than one (1) inch -Damage of mattress due to misuse and abuse -Fabric and foam staining, soiling, fluid penetration, tears or burns -Use of mattress on a bed base that was structurally not capable of handling the mattress -Mattress cover if any -Zipper on the mattress if any -Unauthorized service during the warranty period

Steps for warranty claim handling

Submit proof of problem to Sleepy Eyes along with invoice and warranty card copy Sleepy Eyes will have a confirmation call & arrange for pick up from your location Sleepy Eyes to inspect the received product & confirm on claim status Sleepy Eyes to repair mattress or provide replacement if repair not possible Sleepy Eyes will ship the mattress back free of cost

Other terms:

Only the customer who originally bought the mattress and has the invoice in his/her name is eligible for the warranty claim Specifically for memory foam mattresses, normal change in softness and recovery time occurs over a period of time. This does not affect the pressure relieving qualities of these mattresses Mattresses kept in unhygienic or unsanitary conditions may damage the product and invalidate the warranty. For health and safety reasons of workers, Sleepy Eyes may refuse to inspect such mattresses and deny the warranty claim Sleepy Eye’s highest liability is capped by the purchase price of the mattress as shown in the original invoice

For any queries, please contact us at:

- support@sleepyeyes.com.bd - Contact: 01810-137183

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